WhyHaveFormalDocuments?First,writinggthedecisionsdownisessential.Onlywhenonewritesdothegapsappearandthe()protrude(突出).Theactofwritingtumsouttorequirehundredsofmini-decisions,anditistheexistenceofthesethatdistinguishesclear,exactpoliciesfromfuzzyones.Second,thedocumentswillcommunicatethedecisionstoothers.Themanagerwillbecontinuallyamazedthatpolicieshetookforcommonknowledgearetotallyunknownbysomememberofhisteam.Sincehisfundamentaljobistokeepeverybodygoinginthe()direction,hischiefdailytaskwillbecommunication,notdecision-making,andhisdocumentswillbeimmensely()thisload.Finally,amanager'sdocumentsgivehimadatabaseandchecklist.Byreviewingthem()heseeswhereheis,andheseeswhatchangesofemphasisorshiftsindirectionareneeded.Thetaskofthemanageristodevelopaplanandthentorealizeit.Butonlythewrittenplanispreciseandcommunicable.Suchaplanconsistsofdocumentsonwhat,when,howmuch,where,andwho.Thissmallsetofcriticaldocuments(请作答此空)muchofthemanagerr'swork.Iftheircomprehensiveandcriticalnatureisrecognizedinthe-l'beginning,themanagercanapproachthemasfriendlytoolsratherthanannoyingbusywork.Hewillsethisdirectionmuchmorecrisplyandquicklybydoingso.
A.decides
B.encapsulates
C.realizes
D.recognizes
正确答案是B